COVID-19 (Coronavirus) Update
A message from Nick Pulley
'The current worldwide coronavirus outbreak is having an unprecedented effect on our society and economy. It has, understandably, led many of our clients planning to travel in the near future to contact us with queries regarding how the coronavirus situation may affect their holiday or booking. The impact of the virus is being felt worldwide, and the news and advice is changing daily, often hourly.
At the time of writing, there have been nearly 121,170 cases worldwide with 4,377 deaths. It’s also worth noting that more than half of the people known to have been infected, over 66,903, have now been declared ‘recovered’.
Whenever new or unexpected events, such as this, unfold around the world, we always respond with care and proportion. With that in mind, we’re continually reviewing the latest official information, and any news we receive from our team on the ground. This means we can give clear updates on how things stand, answer some of those queries, and hopefully offer reassurance.'
Do you offer any flexible booking conditions if I book today?
Flexible booking conditions for bookings made between 3rd March 2020 until 30th of April 2020
If you are planning your future travels to Asia, we are now accepting non-refundable deposits of just £150 per person*, allowing you to keep any financial commitment to a minimum during such uncertain times. The remainder of the 20% deposit would then only be due 90 days before your departure (after which our standard booking conditions would apply). Your balance would be due 60 days before departure as usual.
* In a limited number of instances some hotels, cruises and travel products require greater deposit amounts or have exceptional booking conditions that fall outside our standard booking conditions. These will, in most cases, take precedence over this offer. If there are any such requirements on your booking, we will communicate these to you and look for alternative products if you prefer. With regard to flights, they are considerably less under our control from a cancellation and contractual perspective. That said, we have a number of solutions at hand – the most obvious being to delay booking flights until your remaining deposit is due - if you’re unsure about this, please discuss it with your Destination Specialist.
What is the current COVID-19 situation in Asia?
The developing situation is being monitored and updated daily, with the latest information and advice from the UK government available here. For up-to-date information on numbers and locations of cases, take a look at this clear visual guide here.The WHO (World Health Organisation) is monitoring all developments closely, and you can read their regular updates here.
As well as keeping a vigilant eye on the global situation, we are, as always, talking frequently with our friends and colleagues on the ground in all of our destinations. They’re keeping us well informed of how things are from a local perspective, which allows us to act quickly when necessary.
Will I be screened for COVID-19 during my travels?
Travellers are being asked about previous travels, and whether they've visited high-risk countries. There is a high probability that yes, you will have to at least at some stage of your travel be screened for COVID-19. In order to be prepared for this, we recommend allowing extra time when travelling.
What can I expect if I fall ill during my Selective Asia holiday?
If you start to feel unwell during your holiday, please seek medical attention if appropriate or follow self-isolation recommendations by staying indoors and avoiding contact with others. Call your insurance company to clarify anything you may need to consider. If you think you have been infected, have an official health check done, and please do get in touch with us and our ground team so that we can assist you in any way we can.
I am quarantined - how will I get home?
We have already assisted clients in this situation, and both Selective Asia and our local teams went above and beyond to ensure our clients returned home quickly, and with the minimum impact and stress possible. We will of course, continue do everything in our power to change your flights, and help you get back home. Our efforts will have to comply with the local government, but having such fantastic local teams means that we’re able to act quickly.
What happens if the FCO advises against all but essential travel to my destination?
If you are currently travelling in the country, Selective Asia will assist you in order to repatriate you to your country of origin as quickly as possible, or give you the opportunity to travel to another of our destinations if you wish. Please note that we have no control over potential delays incurred by airlines.
In the event the FCO has issued advice against all but essential travel to your destination, and you’re due to travel imminently, we will be able to move your destination or dates for no extra charge (please note the cost of the holiday may be higher due to an increase in season/destination/hotels, in which case we will not be able to compensate the difference. Our Specialists will work hand-in-hand with you on this).
If you would instead prefer to cancel, your holiday will be liable to be fully refunded by your travel insurance.
What happens if the FCO hasn't advised against all but essential travel to my destination?
Postponing your holiday
If you're due to travel between the 1st of April until the 30th of June 2020, and would like to explore the idea of postponing your booking, we will assist you in doing so with the minimum impact possible. We will not charge an additional admin fee for doing so, however the overall cost of your holiday may need to be adjusted to reflect your new travel dates (peak period, local festivals/events, etc). We will of course do our utmost to minimise any price increase.
To read our Booking Conditions please click here.
FCO travel update
The Foreign & Commonwealth Office (FCO) now advises British people against all non-essential travel worldwide. This advice took effect immediately on 17 March and applies initially for a period of 30 days.