Your Financial Protection

At Selective Asia we recognise our responsibility to ensure that the monies that you pay to us are handled securely and that as a business we operate in an appropriate and sustainable manner, ensuring a robust financial position. Just like the holidays we create, we take this responsibility seriously.

As part of this commitment, we have both an ATOL and ABTOT bond, providing a 2nd line of defence for your money. Whilst any single holiday will only be covered by one of these bonds, this dual bond approach ensures that each and every holiday we create is financially covered.

The following information sets out which of these bonds will apply to your holiday and what each type of bond covers. It is, however, complex and therefore if you are in any doubt please do just ask and we will be happy to talk you through it.

'ATOL exists to protect you, the customer, from losing money or being stranded abroad because of the failure of a travel firm or airline.'

'As a fully bonded ATOL holder, our accounts are subjected to regular checks by the Civil Aviation Authority.'

Air Travel Organisers License (ATOL)

Selective Asia is a fully licensed and bonded tour operator. We hold ATOL license # 9203, issued by the Civil Aviation Authority (CAA). ATOL - which is short for 'Air Travel Organisers Licensing' - exists to protect you, the customer, from losing money or being stranded abroad because of the failure of a travel firm or airline.

If you live in the UK or the anywhere in the EU and you are booking any flights (international or domestic) in addition to any ground arrangements (such as tours, hotels, guides etc) then your entire holiday will be protected by our ATOL license.

Some of the flights and flight-inclusive holidays in on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed in this on this website . This brochure ORS3 Chapter 1: The Civil Aviation (Air Travel Organisers’ Licensing) Regulations 2012 (as amended) February 2019 Page 44 shows you the protection that applies in the case of each holiday and travel service offered. If you do not receive an ATOL Certificate then the booking will not be ATOL protected (bit will come under our ABTOT bond). If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk

Scheduled Airline Failure Insurance (SAF)

Schedule Airline Failure insurance protects many of our clients in the event of an airline going out of business. Selective Asia offers this cover free of charge through our corporate policy. The cover applies to any scheduled airline flight ticket (i.e not low-cost operators such as Air Asia) that originates in the UK and is protected under our ATOL license which will be clearly marked on your invoice. The insurance becomes valid only once a ticket has been paid in full and issued . This is not a travel insurance policy.

 

Association of Bonded Travel Organisers Trust Limited (ABTOT)

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Selective Asia Ltd, and in the event of their insolvency, protection is provided for the following:

1. non-flight packages and

2. flight inclusive packages that commence outside of the EU, which are sold to customers outside of the EU. 

ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad.  Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Selective Asia Ltd. 

In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.

You can access the The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/ukdsi/2018/9780111168479/contents

Asia Pacific Travel Partner (APTP)

Selective Asia is a member of the Asia Pacific Travel Partner (APTP). APTP is a not-for-profit travel trade association serving government tourist offices, airlines, hotels and other travel-related companies throughout the Pacific Asia region. APTP's mission is to enhance the growth, value and quality of Pacific Asia travel and tourism for the benefit of its membership. APTP has long been an advocate of balancing growth with responsible conservation measures. For further details visit the APTP website

UK FCO's Travel Aware

As a member of the UK's Foreign & Commonwealth Office's Travel Aware we are part of a select number of responsibly operating travel businesses who ensure that our clients are directed to up-to-date travel advice on destinations around the globe. Find out more at www.gov.uk/travelaware

 

Your Financial Protection when booking with Selective Asia