Booking Conditions

Selective Asia accepts bookings subject to the client agreeing to the conditions set out within this section:

 

Please note it is your responsibility to ensure that:

 

When booking:

  • You are aware that cancellations or amended bookings may be subject to additional charges.  
  • You read the Selective Asia booking conditions.
  • You visit travelaware.campaign.gov.uk for up-to-date travel advice.
  • You have adequate travel insurance.
  • You check all booking details and any paperwork (email or hard copy) carefully to ensure that all details are correct.

Your booking with Selective Asia:

Your contract is with the Selective Asia Ltd (hereafter also referred to as ‘we’ and ‘us’). 'Selective Asia' means Selective Asia Limited, a company registered in England with number 631862. We are a fully bonded and ATOL licensed UK based tour operator.

Before departure:

  • You have the necessary entry visas for all the countries you are visiting.
  • You hold a valid 10 year passport, with at least 6 months validity still remaining from the date you depart from your final Asian destination en route back to your country of residence.
  • You reconfirm your flights 72 hours prior to departure.
  • You have received professional medical advice and any necessary vaccinations.

When departing:

  • You have your Selective Asia departure pack with you.
  • You check-in at least 3 hours prior to departure.

Once abroad:

  • You meet your Selective Asia representative as arranged.
  • You reconfirm all flights 72 hours prior to departure –this must be done with the airline locally.
  • You have the holiday of a lifetime!

Flights:

Routings / Timings / Reconfirmation
Unless otherwise stated, the routing on your air ticket cannot be changed once booked. Please note that the times of air departures are estimates only. These times may be affected by operational difficulties such as weather conditions. Flight times may be subject to change and the latest available times will appear on your final itinerary. Please note that direct flights can have a scheduled stop en route and all flights (indirect and direct) can be operated by another carrier (code-share). Most airlines reserve the right to alter their schedule, destination airport and/or type of aircraft. Such changes will not entitle you to compensation nor to cancel or change your travel arrangements without paying additional charges. Please also note carriers have conditions of carriage which will apply to you and which limit or exclude liability. Selective Asia will not make alternative travel arrangements if there is a delay at the outbound or inbound points of departure. Most airlines however do make provisions in certain circumstances. You must reconfirm all flight reservations directly with the relevant airline at least 72 hours prior to departure (your guide will be able to assist you with this when you are abroad). This allows the airline to inform you of any schedule changes to your itinerary. You may also be asked to provide contact details that they can use in the event of further delays or cancellation. For worldwide airline contact details please visit www.airlinecontact.com
You must check in for all international flights at least two hours prior to departure or follow up to date advice.

Airfare taxes
These are payable on departure from (and sometimes on arrival at) most airports. Taxes that have been paid in advance will be marked on your invoice. We do not collect all airfare taxes, some of which are to be paid locally. Arrival and departure taxes are government-imposed taxes and can change without notice. Selective Asia has no control over this aspect of your travel arrangements. Additional costs, such as fuel surcharges, can be levied by a supplier at any point up to a ticket/voucher being issued.

Your contract:

Bookings are only valid for the dates and routings specified by us and as listed on your booking confirmation.
A contract will exist as soon as payment confirmation is issued by the contract principal, either Selective Asia or by a supplier. If you do not receive your contract by email within a reasonable amount of time, and for whatever reason, it is your responsibility to contact us so a copy can be reissued. This contract is made on the terms of these booking conditions, which are governed by English Law. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so
Any flight contract is between you and the airline – Selective Asia is acting as an agent on behalf of these airlines.
When making a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions and the booking conditions of any supplier (contract principal) where we are acting as agent.
Whilst Selective Asia has no intention of making alterations or cancelling any travel arrangements made for clients, we reserve the right to substitute alternative transport or accommodation to ensure the completion of any itinerary or in the interest of all our guests’ safety and wellbeing. In the unlikely event that there are changes made to your travel arrangements both before or during you journey, Selective Asia will attempt to inform you by all possible means as soon as possible. Please note that we are not obliged to do this, nor are we obliged to provide compensation if travel arrangements are changed. If your booking is cancelled we will do our utmost to ensure you receive a full and prompt refund.
Selective Asia reserves the right to decline any booking.

Changing or cancelling your booking:

Changing your booking

Before issue, your flight dates can be changed however doing so may mean that the flight costs changes. Once tickets are issued your flights are fixed dated meaning that no alterations can be made to the ticket. Name changes are not allowed on tickets and incorrect spellings of first or last names can lead to a ticket not being valid

If you wish to alter any other booking arrangements (ie hotels, tours, guide services, cruises, land arrangements etc), after payment confirmation has been issued, we will always to our best to assist you in making your requested changes. You should, however, note that it is not always possible to make certain requested amendments and you will be liable for any additional costs incurred by us or levied by a supplier. 

Cancelling your booking

Requests to cancel a booking must be made in writing and signed by the client or emailed directly from the client’s own email account.

Your flights:

All airline tickets once issued are 100% non-changeable and non-refundable. Meaning that you cannot obtain a full or partial refund when cancelling, whether this is before you travel or part way through your journey.

Your Holiday/Tour:

This includes all non-flight arrangements - ie hotels, tours, guide services, cruises, land arrangements etc). Please note that full cancellation conditions as specified below will apply and we cannot guarantee a refund.  Selective Asia reserves the right to apply additional administration fees to any refunds due. Refunds can take up to 12 weeks to process.

In most circumstances the following guidelines apply* 

  • Up to balance due to date: Your deposit is non-refundable. If flights have been ticketed, these are fully non-refundable.
  • Balance due date (10 weeks/70 days) to 43 days before departure: Loss of 40% of the total holiday/tour cost. If flights have been ticketed, these are fully non-refundable.
  • 42 days and 23 days before departure: Loss of 80% of the total holiday/tour cost. If flights have been ticketed, these are fully non-refundable.
  • 22 days or less prior to your departure: Loss of 100% of the total holiday/tour cost. If flights have been ticketed, these are fully non-refundable.

* There are a number of hotels across the region that insist on upfront deposits being paid at the time of making a booking in order for us to secure rooms on our clients behalf, there are also those that require full payment further in advance than our standard booking conditions ( as shown above) cover. These deposits and payments are non-negotiable and are non-refundable if a booking is cancelled. 

Some hotels have more restrictive cancellation conditions especially during high season. Selective Asia has to pass on any increased cancellation charges to the client in these circumstances.

Special conditions: Depending on airlines and suppliers cancellation policies, the above conditions may be modified.

Japan Holiday Rental Conditions

Article 1 – General provisions

The company must deliver the property to the tenant in a good condition of repair and fit for purpose, as well as the equipment mentioned in this contract in good working order. The tenant shall in no case avail himself of any right of tenure of the premises after the expiration of the period originally defined on the booking request. Having booked his stay, the tenant commits to taking possession of the premises as specified in the contract. In the event that these conditions are not met, the company would be entitled to immediately re-let the premises concerned by this contract.

Article 2: Use of the premises

The tenant will use the house in a peaceful manner and in accordance with the purpose of the premises. The tenant commits to leaving the house very clean and tidy. The tenant shall refrain from throwing in the sinks, bath, toilet, etc ... objects likely to block the pipes, otherwise he will be liable for the costs incurred for the repair of the facilities. Furniture and furnishings must not suffer any damage other than that due to the normal wear and tear caused by the everyday use for which they were intended. Any furniture or furnishings which are missing at the expiration of this contract, or which no longer function due to a cause other than everyday use, shall be paid for or replaced by the tenant, with the consent of the company. This also applies to wallpaper, paintwork, draperies and to the house in general. Before proceeding with the checkout inventory, the tenant will be required to return all furniture and furnishings to their position in the house upon arrival.

Article 3 – Number of occupants

The house can only be occupied by the person(s) having entered into the contract, and under no means may the premises be sub-let. If the number of tenants accepted, which is mentioned on the reservation request, were to be exceeded, their presence would entail an additional invoice and payment, as specified in the general terms and conditions. Disagreement with this additional fee will result in the immediate termination of this contract.

- In the instance of part-cancellation (such as when only one or several members of a booking are cancelling, but not all of those travelling) there are occasions where additional costs may be applied either to the cancellation charges of those cancelling or to the cost of the remaining booking value. These charges are to cover the additional costs of transfers and other ground arrangements now being divided by a lesser number of travellers. In any instance where single rooms supplements (or similar single traveller surcharges) have to be applied, it is the responsibility of the person cancelling to cover any additional room costs in order for the individual still travelling to be able to do so without financial penalty.

 - Any refund does not include visas, visa processing fees and travel insurance which shall be 100% forfeit in all cases.

Clients must have suitable travel insurance cover in order to provide cover for these charges in the event of cancellation or delay. Selective Asia cannot be held responsible for any expenses arising from an unscheduled departure from any itinerary.

Liability:

Selective Asia accepts all bookings, and arrangements made, subject to the conditions imposed by our operators. All tickets, vouchers and coupons are issued by Selective Asia in its capacity as an agent upon the express conditions that we are not liable to any customers for loss, damage, delay, injury, cancellation or additional expense suffered by the customer whatsoever, or any cause beyond our control shall be occasioned to us or any of its officials and representatives.
In extreme instances (such as complying with updated FCO advice, outbreak of disease or war), Selective Asia may have to cancel, suspend or alter a booking. In such instances, only any monies refunded to Selective Asia by our suppliers (such as hotels and airlines) will be passed on to the client and we will endeavour to offer alternative travel arrangements to the best of our abilities, however this may incur further costs.
Clients agree to comply with the laws and regulations of all the countries visited on any trip, and comply with all reasonable instructions of the guide relating to the safety and organisation of the trip.
Clients are advised that local duties and levies are frequently introduced, amended or increased without warning, and whilst we do our best to inform clients of what local costs are likely to be incurred, we cannot guarantee that further costs may be imposed or increased subsequent to our recent information. Such costs remain the client’s responsibility.
We cannot be responsible for the safety and well being of clients or their belongings. Whilst we shall provide all reasonable help and assistance it is imperative that you take out adequate travel insurance. To travel on any of our holidays clients must obtain personal travel insurance of a similar or superior standard to that offered by Selective Asia.
Our assistance shall not replace the assistance of the relative Consul responsible for you whilst abroad.

Family trips
Parents and legal guardians are ultimately responsible for the welfare of their children and those under there supervision. Neither Selective Asia nor any individual acting on behalf of Selective Asia can be held responsible for the wellbeing of children on our holidays.

Force Majeure:

At any time Selective Asia may cancel, suspend, alter or withdraw a booking in the event or 'Force Majeure', in which case the client will be refunded monies returned to Selective Asia by ground suppliers, hotels and airlines -  less any deductions for expenses incurred.

Selective Asia cannot accept responsibility or pay any compensation for any loss, delay, cancellation or alteration of travel arrangements caused by circumstances that amount to 'Force Majeure'. This may include war or threat of war, outbreak or threat of disease, denial of border entry for any undocumented reasons, industrial disputes, fire, extreme and adverse weather conditions, natural disaster, riots/civil strife, terrorist activity, decisions relating to foreign nationals made by the elected or de facto leaders of such areas; and such other circumstances beyond Selective Asia’s reasonable control.

In such circumstances Selective Asia will do all possible to provide alternative necessary travel arrangements to ensure the safe passage for our clients. Any costs incurred are in addition to the original cost of the existing holiday and it may be required for them to be paid in advance.

Ground Arrangements:

Selective Asia have made it clear on this website and your itinerary paperwork that delays and changes to methods of transport are common throughout the regions we operate in and that they can run below operational standards that would be regarded as normal in much of the developed world. We cannot accept any claim for indirect or consequential loss arising from the failure of transport suppliers to conform either to timetables supplied by us or to their own timetables. We cannot accept any claim for shock, loss, distress, whether mental or financial, arising from deviations from operational standards by 3rd party transport suppliers whose services form part of our itineraries (whether original or amended). Please note that the times of road and rail departures are estimates only.
Various standards of preparation and certain levels of fitness are required for many of our more adventurous itineraries - it is each individual participant’s responsibility to asses their own suitability and to prepare themselves to a suitable level for any of our itineraries. We are unable to refund any money in respect of services from which you withdraw after arrival. With reasonable notice, alternative versions of most of our activities can be organised for our customers and we will endeavour to assist in all reasonable instances.
If you are in any doubt about whether you should travel on any of our itineraries, you should consult your medical adviser.

Pricing and Payment:

A booking will be accepted once a non-refundable and non-transferable deposit is received. All bookings are accepted on a request only basis and are based on the itinerary and booking details sent to by your consultant - it is your responsibility to check these details carefully and advise us of any errors immediately. In certain circumstances there can be a charge for amending any errors (i.e. an incorrectly spelt name on an issued airline ticket).
Receipt of a completed booking form does not imply availability of any holiday. Whilst your deposit secures your reservation with Selective Asia, it does not guarantee the availability of any hotels or land/water tour services. Your holiday cost can change due to external influences, out of our control, such as hotel availability, exchange rates, fuel surcharges and airlines changing or cancelling services.
Final costs are only guaranteed once all services have been confirmed and in the case of flights, all airline tickets have been issued.

Payment schedule:

To confirm a booking:
Over 10 weeks before departure
A 20% deposit on all land arrangements and £100 per person deposit on all flights will be required. The full balance payment will be due at least 10 weeks before departure.
Many ex-UK flight tickets require full payment immediately or soon after you make a booking.

Within 10 weeks of your departure
A 20% deposit on all land arrangements and £100 per person deposit on all flights will be required. Full payment will be required upon confirmation of your holiday availability in most instances.
It is your responsibility to ensure that all payment deadlines are met. Selective Asia will not send out any reminders.

Full payment deadlines are set to protect your booking as airlines and operators are within their rights to raise prices and in some instances cancel bookings.
If the balance due date is not met, your travel arrangements may be cancelled and you may forfeit your deposit. It is therefore to your advantage to finalise payment as soon as possible.
(please note: these payment terms are liable to change - your consultant will advise you at the time of booking).

How to pay:

Our preferred payment method is BACS

  • Sort code: 20-12-83
  • Account #: 33541592


You can also pay by debit card and credit card. All card payments must be made over the phone. We do not under any circumstances accept payments made by a third party. Personal cheques are not accepted.

Your financial protection:

Selective Asia holds ATOL license # 9203, issued by the Civil Aviation Authority (CAA). ATOL - which is short for 'Air Travel Organisers Licensing' - exists to protect you, the customer, from losing money or being stranded abroad because of the failure of air travel firms. ATOL was first introduced in 1972 and it gives comprehensive consumer protection to 28 million people in the UK who buy flights or air holidays each year.

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
You must be a UK resident, residing in the UK at the time of making the booking, and purchasing an 'air inclusive package' - ie a holiday that incorporates both hotels/land arrangements combined with flight(s).  Not all holiday or travel services offered and sold by Selective Asia will be protected by the ATOL Scheme.

For further information you can also visit the ATOL website at www.atol.org.uk

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Selective Asia Ltd, and in the event of their insolvency, protection is provided for the following:

  1. non-flight packages and
  2. flight inclusive packages that commence outside of the EU, which are sold to customers outside of the EU*.  

* Please note that flight inclusive packages that commence within the EU but outside of the UK will continue to be covered by ABTOT until the renewal of Selective Asia Ltd ATOL number 9203 in September 2018 in accordance with the transition period authorised by the Civil Aviation Authority.

ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad.  Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Selective Asia Ltd. 

In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.

You can access the The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/ukdsi/2018/9780111168479/contents

 

Scheduled Airline Failure Insurance (SAF) 

Schedule Airline Failure insurance protects many of our clients in the event of an airline going out of business. Selective Asia offers this cover free of charge through our corporate policy. The cover applies to any scheduled airline flight ticket (i.e not low-cost operators such as Air Asia) that originates in the UK and is protected under our ATOL license which will be clearly marked on your invoice. The insurance becomes valid only once a ticket has been paid in full and issued . This is not a travel insurance policy.

Additional travel essentials:

Dispatch of travel documents:

Travel documents will usually be posted by normal post but we cannot accept responsibility for documents mislaid or lost by Royal Mail and any other postal services. 

Health
Please check the health and medical requirements for the destinations you are visiting with your medical adviser and arrange any vaccinations and medical certificates prior to your departure. Some countries have legal and/or medical requirements for visitors. 
Clients are advised that throughout Asia there is no free health service, and that local vehicle insurance is of limited value.

Visa and Passport

It is essential that the names (first and surname only) which appear on this documentation are exactly as they appear in each passenger’s passport. You must advise us immediately if this is not the case. Once tickets are issued, there are charges of varying amounts (sometimes a ticket cancellation and re-issue is required which can lead to costs higher than the original ticket value) to change any miss-spellings and Selective Asia cannot accept responsibility for these costs.

Please ensure that you have all the required travel documents for your entire journey i.e. valid passport (with at least 6 months validity left from the date you return to the UK, please note a new passport can take a min of 10 days to issue. Children MUST have their own passports and may not travel on parents passports.

For full details on entry visa requirements, please visit www.selectiveasia.com/departurelounge/passports-and-visas for full details or ask your consultant. It is each passenger’s responsibility to ensure they have the correct visas for each country they are visiting.

If you have a complaint:

If you experience any problem during your holiday with Selective Asia, you must immediately inform your guide or our local operator offices making them aware of the situation in order that every effort can be made to correct the problem immediately. A contact telephone number of all local offices will be included in your travel pack.  If your complaint cannot be resolved in this manner, then you should contact the UK sales office either by phone - +44 (0)1273 670 001- during office hours or by email and we will endeavour to assist. 

Upon return, if your complaint has still not been resolved then you should contact Selective Asia, within 28 days of your return, by writing to our Customer Services Dept. Please give your booking number and a full written summary of your concerns. If you fail to do this, Selective Asia will not have had the opportunity to investigate and rectify your complaint and this may affect your rights under this contract.  We are unable to consider any claim where any suitable assistance, advice or alternative of our local representatives has been unsought, rejected or ignored.
We believe the descriptions of the services and facilities on our website are fair and accurate. In the event of faults or omissions by ourselves or those acting for us, appropriate compensation may be payable. Such cases will not include cases caused by 'Force Majeure'  (see below) and changes in transport timetables.

This website & hotels

All information provided on this website is checked by Selective Asia staff and our travel partners and is correct at the time of being published. However, property owners, hoteliers, restaurateurs, activity operators and organisers etc, may wish to maintain or improve their facilities at any given time. Circumstances such as these, or weather conditions, time of year etc, may cause some of the amenities we have described to be unavailable or different from those advertised on our web site. When we are told of any significant or long term changes we will always endeavour to advise you prior to departure.

Selective Asia Booking Conditions