Routings / Timings / Reconfirmation
Unless otherwise stated, the routing on your air ticket cannot be changed once booked. Please note that the times of air departures are estimates only. These times may be affected by operational difficulties such as weather conditions. Flight times may be subject to change and the latest available times will appear on your final itinerary. Please note that direct flights can have a scheduled stop en route and all flights (indirect and direct) can be operated by another carrier (code-share). Most airlines reserve the right to alter their schedule, destination airport and/or type of aircraft. Such changes will not entitle you to compensation nor to cancel or change your travel arrangements without paying additional charges. Please also note carriers have conditions of carriage which will apply to you and which limit or exclude liability. Selective Asia will not make alternative travel arrangements if there is a delay at the outbound or inbound points of departure. Most airlines however do make provisions in certain circumstances. You must reconfirm all flight reservations directly with the relevant airline at least 72 hours prior to departure (your guide will be able to assist you with this when you are abroad). This allows the airline to inform you of any schedule changes to your itinerary. You may also be asked to provide contact details that they can use in the event of further delays or cancellation. For worldwide airline contact details please visit www.airlinecontact.com
You must check in for all international flights at least two hours prior to departure or follow up to date advice.
These are payable on departure from (and sometimes on arrival at) most airports. Taxes that have been paid in advance will be marked on your invoice. We do not collect all airfare taxes, some of which are to be paid locally. Arrival and departure taxes are government-imposed taxes and can change without notice. Selective Asia has no control over this aspect of your travel arrangements. Additional costs, such as fuel surcharges, can be levied by a supplier at any point up to a ticket/voucher being issued.
Bookings are only valid for the dates and routings specified by us and as listed on your booking confirmation.
A contract will exist as soon as payment confirmation is issued by the contract principal, either Selective Asia or by a supplier. If you do not receive your contract by email within a reasonable amount of time, and for whatever reason, it is your responsibility to contact us so a copy can be reissued. This contract is made on the terms of these booking conditions, which are governed by English Law. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so
Any flight contract is between you and the airline – Selective Asia is acting as an agent on behalf of these airlines.
When making a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions and the booking conditions of any supplier (contract principal) where we are acting as agent.
Whilst Selective Asia has no intention of making alterations or cancelling any travel arrangements made for clients, we reserve the right to substitute alternative transport or accommodation to ensure the completion of any itinerary or in the interest of all our guests’ safety and wellbeing. In the unlikely event that there are changes made to your travel arrangements both before or during you journey, Selective Asia will attempt to inform you by all possible means as soon as possible. Please note that we are not obliged to do this, nor are we obliged to provide compensation if travel arrangements are changed. If your booking is cancelled we will do our utmost to ensure you receive a full and prompt refund.
Selective Asia reserves the right to decline any booking.
Changing or cancelling your booking:
Changing your booking
If you wish to alter your booking arrangements, after payment confirmation has been issued we will endeavour to assist in making these changes to your booking. Selective Asia may charge a minimum £50 amendment fee. You should note that it is not always possible to make certain requested amendments. In addition to any charge levied by Selective Asia, the customer will be liable for any additional costs incurred by us or levied by a supplier. Please note that airlines do not allow passenger name changes. To change a passenger name on a booking may require full cancellation of the original booking and the repurchasing of another ticket.
Cancelling your booking
Requests to cancel a booking must be made in writing and signed by the client or emailed directly from the client’s own email account. Please note that full cancellation conditions as specified on your booking will apply and we cannot guarantee a refund. All applicable cancellation fees are shown on the confirmation invoice. Selective Asia reserves the right to apply additional administration fees to any refunds due. Most airlines set there own cancellation conditions (shown on your booking invoice) and will neither refund partially used tickets or tickets cancelled within 72 hours of departure. Refunds will take approx 12 weeks to process.
Prior to full payment and issue of vouchers/tickets: Loss of deposit. Please note that in many cases domestic flights have to be issued well in advance of your departure. These are often 100% non refundable once issued.
Once vouchers/tickets are issued:
As per the flight booking conditions clearly stated on your booking invoice. In most instances, once flights are issued they are 100% non-refundable.
Holiday/Tour (hotels, tours, cruises etc) arrangements *
In most circumstances the following guidelines apply (separate from your flight cancellation conditions - see above)
- Up to balance due to date: Your deposit is non-refundable. If flights have been ticketed, these are also non-refundable.
- Balance due date (10 weeks/70 days) to 43 days before departure: Loss of 40 % of the total holiday/tour cost. If flights have been ticketed, these are also non-refundable.
- 42 days and 23 days before departure: Loss of 80 % of the total holiday/tour cost. If flights have been ticketed, these are also non-refundable.
- 22 days or less prior to your departure: Loss of 100 % of the total holiday/tour cost. If flights have been ticketed, these are also non-refundable.
* There are a number of hotels across the regionthat Asia insist on upfront deposits at the time of booking to secure rooms, also those that require full payment further in advance than our standard booking conditions (above) cover. These deposits and payments are non-negotiable and are non-refundable if a booking is cancelled.
* In almost many cases domestic and international flights used within your itinerary will have been ticketed well in advance of your departure. These are 100% non-refundable and will be in additional to the above losses.
* Some hotels do not operate under these conditions and have more restrictive cancellation conditions especially during high season. Selective Asia has to pass these charges on to the client where relevant.
* Special conditions: Depending on airlines and suppliers cancellation policies, the above conditions may be modified.
* Japan Holiday Rental Conditions
Article 1 – General provisions
The company must deliver the property to the tenant in a good condition of repair and fit for purpose, as well as the equipment mentioned in this contract in good working order. The tenant shall in no case avail himself of any right of tenure of the premises after the expiration of the period originally defined on the booking request. Having booked his stay, the tenant commits to taking possession of the premises as specified in the contract. In the event that these conditions are not met, the company would be entitled to immediately re-let the premises concerned by this contract.
Article 2: Use of the premises
The tenant will use the house in a peaceful manner and in accordance with the purpose of the premises. The tenant commits to leaving the house very clean and tidy. The tenant shall refrain from throwing in the sinks, bath, toilet, etc ... objects likely to block the pipes, otherwise he will be liable for the costs incurred for the repair of the facilities. Furniture and furnishings must not suffer any damage other than that due to the normal wear and tear caused by the everyday use for which they were intended. Any furniture or furnishings which are missing at the expiration of this contract, or which no longer function due to a cause other than everyday use, shall be paid for or replaced by the tenant, with the consent of the company. This also applies to wallpaper, paintwork, draperies and to the house in general. Before proceeding with the checkout inventory, the tenant will be required to return all furniture and furnishings to their position in the house upon arrival.
Article 3 – Number of occupants
The house can only be occupied by the person(s) having entered into the contract, and under no means may the premises be sub-let. If the number of tenants accepted, which is mentioned on the reservation request, were to be exceeded, their presence would entail an additional invoice and payment, as specified in the general terms and conditions. Disagreement with this additional fee will result in the immediate termination of this contract.
- In the instance of part-cancellation (such as when only one or several members of a booking are cancelling, but not all of those travelling) there are occasions where additional costs may be applied either to the cancellation charges of those cancelling or to the cost of the remaining booking value. These charges are to cover the additional costs of transfers and other ground arrangements now being divided by a lesser number of travellers. In any instance where single rooms supplements (or similar single traveller surcharges) have to be applied, it is the responsibility of the person cancelling to cover any additional room costs in order for the individual still travelling to be able to do so without financial penalty.
- Any refund does not include visas, visa processing fees and travel insurance which shall be 100% forfeit in all cases.
Clients must have suitable travel insurance cover in order to provide cover for these charges in the event of cancellation or delay. Selective Asia cannot be held responsible for any expenses arising from an unscheduled departure from any itinerary.
Selective Asia accepts all bookings, and arrangements made, subject to the conditions imposed by our operators. All tickets, vouchers and coupons are issued by Selective Asia in its capacity as an agent upon the express conditions that we are not liable to any customers for loss, damage, delay, injury, cancellation or additional expense suffered by the customer whatsoever, or any cause beyond our control shall be occasioned to us or any of its officials and representatives.
In extreme instances (such as complying with updated FCO advice, outbreak of disease or war), Selective Asia may have to cancel, suspend or alter a booking. In such instances, only any monies refunded to Selective Asia by our suppliers (such as hotels and airlines) will be passed on to the client and we will endeavour to offer alternative travel arrangements to the best of our abilities, however this may incur further costs.
Clients agree to comply with the laws and regulations of all the countries visited on any trip, and comply with all reasonable instructions of the guide relating to the safety and organisation of the trip.
Clients are advised that local duties and levies are frequently introduced, amended or increased without warning, and whilst we do our best to inform clients of what local costs are likely to be incurred, we cannot guarantee that further costs may be imposed or increased subsequent to our recent information. Such costs remain the client’s responsibility.
We cannot be responsible for the safety and well being of clients or their belongings. Whilst we shall provide all reasonable help and assistance it is imperative that you take out adequate travel insurance. To travel on any of our holidays clients must obtain personal travel insurance of a similar or superior standard to that offered by Selective Asia.
Our assistance shall not replace the assistance of the relative Consul responsible for you whilst abroad.
Parents and legal guardians are ultimately responsible for the welfare of their children and those under there supervision. Neither Selective Asia nor any individual acting on behalf of Selective Asia can be held responsible for the wellbeing of children on our holidays.
At any time Selective Asia may cancel, suspend, alter or withdraw a booking in the event or 'Force Majeure', in which case the client will be refunded monies returned to Selective Asia by ground suppliers, hotels and airlines - less any deductions for expenses incurred.
Selective Asia cannot accept responsibility or pay any compensation for any loss, delay, cancellation or alteration of travel arrangements caused by circumstances that amount to 'Force Majeure'. This may include war or threat of war, outbreak or threat of disease, denial of border entry for any undocumented reasons, industrial disputes, fire, extreme and adverse weather conditions, natural disaster, riots/civil strife, terrorist activity, decisions relating to foreign nationals made by the elected or de facto leaders of such areas; and such other circumstances beyond Selective Asia’s reasonable control.
In such circumstances Selective Asia will do all possible to provide alternative necessary travel arrangements to ensure the safe passage for our clients. Any costs incurred are in addition to the original cost of the existing holiday and it may be required for them to be paid in advance.