How it works in 5 steps
Whilst we certainly didn't set out to reinvent the wheel, we've always felt that there is a correct way to travel, and to deliver great travel experiences. This begins with a fresh canvas for every client...
It starts with a chat
In order to tailor a holiday that's perfect for you, your Destination Specialist must get to know you - what makes you tick, and what makes your toes curl. Ideally this will be on the phone (or in person if you prefer) but we know this isn't always possible, so we can also make it work by email. We're not just talking about your budget and preferred hotel standards - we love hearing your ideas, your hopes for your next trip, and what's gone well (or not so well) on previous travels. Wherever you went and whatever you want, it all helps us work out what's 'perfect' for you.
Honed to perfection
Once your Destination Specialist has an insight into what makes you tick, they can make suitable suggestions, recommend certain routes and activities, places of interest and hotels, ensuring every detail is carefully considered. They'll draw on their own extensive experience and the combined knowledge of the team, making sure you benefit from our collective insight (without having to explain yourself to multiple people). We encourage you to feed back on the ideas as much as you like, and your dedicated Specialist will tinker with your itinerary until we’ve hit the bullseye.
Start thinking about what to pack!
With the hard work done and the details confirmed, your Specialist will stay on hand before, during and after your trip for anything you may need. To help build the anticipation, you'll receive your travel pack, access to our travel app, and (in many locations) an online introduction to your guide through our industry-first Guide Connect portal.
The moment you arrive in your destination, you'll be met and transferred you to your hotel. From then on you'll be in the very capable hands of our local Selective Asia team - your guides and drivers, of course, but behind the scenes a network of support and operational staff who are busy making sure that everything goes to plan. And if, as occasionally happens, the plan has to change, they'll quickly get things back on track while you carry on enjoying your travels.
Unlocking closed doors: a word about your guide
A great guide often makes the difference between a good holiday and an extraordinary one. Our expert local guides are chosen for their ability to bring your travel experiences alive, and take you to places that the guidebook researchers haven't even heard of yet. We pride ourselves on using only the best guides working in a given region; we've travelled with them ourselves on numerous occasions, and many have become close friends.
As members of their local community, they provide far more than facts: they're the key to truly getting 'under the skin' of your destination, unlocking otherwise closed doors, translating impromptu chatter, and allowing you a real insight into their home culture.
We understand that balance is required - that whilst you will want the many benefits your guide will bring, you're likely to feel smothered if they're with you for too much of your holiday. Your Destination Specialist will discuss this with you when they create your itinerary, ensuring that along with your privately guided highlights, you'll have plenty of time to explore independently and relax with your loved ones. In 2018 we launched an innovative way to introduce you to your guide before you travel. It's called Guide Connect, and you can learn more about it here.
On your return home, we’re always keen to find out how things went. We always send a survey, which is a great way for us to receive structured feedback (good and bad!) which we can learn from and share with our local teams. We also love hearing about it all in person, and welcome a chat to gain insight into what really worked for you, and perhaps - if you were being picky - what you would have done differently.