This website is our shop front and brochure rolled into one. However, we are not a faceless operation. Behind the website there is a team of over 80 staff and associated staff across 7 countries who will be involved with processing your booking. The head office, and the heart of the operation, is located in Brighton in the UK.
1. Use the site to search for your ideal holiday itinerary. If you cannot find exactly what you are looking for then speak to one of our tailor-made experts who will help you design a trip to your specific needs.
2. Your consultant will then go about creating your ideal holiday itinerary, suggesting destinations they have first hand knowledge of and, in many cases, recommending hotels they have personally inspected.
3. Your consultant will then come back to you and confirm the tailor-made programme, including suggested hotels and any alternative accommodation to be used. If you are booking your flights with us we will also be able to confirm availability for these. On occasion your itinerary may need tweaking and we'll be happy to do this as many times as is required to ensure it's right.
4. Once everything is in place and you are happy with all the details, we then require you to make a deposit to secure the booking and allow us to firm things up with various local partners and hotels. The deposit required is generally as follows:
Over 10 weeks until your departure
20% deposit on all land arrangements and £100 per person for all flights. The full balance payment will be due 10 weeks before your holiday starts.
(please note: these payment terms are liable to change - your consultant will advise you at the time of booking. Some discounted flight tickets full payment almost immediately- your booking notes will include this information).
Within 10 weeks of your departure
In most cases we will need to take full payment almost immediately. There are exceptions and your consultant will be able to advise you.
5. We will usually confirm your booking within 24-48 hours due to the time difference between our UK office and those in Asia. If there are any problems with availability your consultant will contact you to discuss alternatives and solutions.
Please note
In Asia many festivities and bank holiday periods differ from those in the West. During festivals such as TET (Chinese and Vietnamese New Year), most of Vietnam shuts down for a week – and getting booking confirmations can take longer than our standard timelines.