Guide: Sisara was our guide for the first 9 days of our trip . He was excellent & we would recommend him to anyone travelling to Sri Lanka .

Poor Properties: The Galle hotel was very nice but the attitude of the manager disappointing . Everyone else in Sri Lanka went the extra mile to make us as wlcome as possible . He was the one exception .

Highlight: Too many to mention . It was all very enjoyable

Lowlight: Probably a bit too much time in the car the first week . Road travel in Sri Lanka is fairly slow .

Website: I originally made a web query, but I had to phone as the query hadn't been picked up. The rest if the web site and information is excellent

Consultant: Natasha did an excellent job, very efficient and very helpful

Itinerary: Itinerary was well planned. Breaking up long journies with things to see and do made the journey more enjoyable as it broke up the travel time and you didn't feel like you had wasted days travelling

Exceptional Properties: La Boutique Hoi An .. The hotel is not good on privacy as all rooms have open views through ground floor balcony doors so everyone can see into your room . We requested a room change away from the pool area for this reason, and they were more than accommodating. I also left some items in the room when we moved onto Saigon, and they posted the items to our next hotel for me.. They were excellent.

Poor Properties: None that were not a suitable standard, however the Serenade had the terrace bar closed (didn't appear to exist) and the spa looked like it had been closed for a long time, and the dining room area didn't have the water feature working. Liberty Central - room was next to cleaning station and lift and from early hours of the morning so was very noisy A note for information - as we went out of season, many of the hotels were doing maintenance which was a little disruptive and noisy especially when it's before 8am and waked you up with a bang!

Highlight: All was very good - Halong Bay was amazing although the junk was very tiered and needed a coat of paint.. Rooms smelt damp and musty.

Lowlight: Nothing .. All was good, only frustration was maintenance work when asleep , overall great holiday

Administration: The travel folder is ideal and very handy for keeping documents and passports in.

Exceptional Properties: Victoria Hoi An- an all round excellent hotel.

Highlight: All of it was amazing. Impossible to pick one thing!

Administration: The travel pack was fantastic, made everything so easy!

Guide: Our flights were changed and we arrived in Borneo approximately 3 hours early. The contacts in Borneo were very helpful and arranged for us to be picked up. The only criticism we would make was that in the Kinabatangan River section of the trip the guides were changed frequently, sometimes 3 in a day. This wasn't a problem but we think the guides would do better for tips if they didn't change over so frequently.

Itinerary: Our itinerary was fantastic. We had a great combination of activity and free time and each fell at the right time during the trip. We throughly enjoyed every part of itinerary, it was perfect for what we wanted

Exceptional Properties: Lankayan Island was absolutely amazing. The food and accommodation were fantastic. I would say this was closely followed by Danum Valley. This was amazing for such a remote location, there was no compromise in food or accommodation which we may have expected for the location. Lastly I would like to say that the staff at Gayana Eco Resort were wonderful. This resort also gave us several honeymoon perks (room upgrade, bottle of prosecco, spa treatment) which were lovely surprises and a wonderful way to end our trip

Highlight: This is such a tough question, every aspect was so different and therefore hard to compare. Lankayan Island was beautiful and we saw turtles hatching!! It was amazing. In Danum Valley we had a up close encounter with a herd of elephants as well as seeing an Orang Utan that obliged in a fantastic show for us!

Lowlight: We really don't have anything that we would like to point out as a least favourite aspect, we thoroughly enjoyed the entire trip

Consultant: Excellent advice once again. Kep was a very good recommendation that I would not have otherwise considered.

Itinerary: Vespa tour a real highlight.

Website: always easy to use and navigate

Exceptional Properties: 23 love lane in george town penang....the staff made it feel like a very welcome place to visit - they were lovely and helped with anything we needed, especially the two from to house managers. It felt more like a home from home. Only one shame is it doesn't have a pool to cool off in. the Danna in langkawi was lovely if at first we felt it a little 'formal' for us but he staff again were all very nice and helpful and the pool is amazing. A special mention goes to Amirul the transport manager at the hotel who arranged our car hire his tips for getting around the island were great and finding secret beaches.

Poor Properties: as trip advisor says the Maya in KL is a little 'tired' and rooms need decorating BUT didn't at all make any difference to our stay the staff were nice and the view of the petronas towers from the room was amazing. ( note that there is about to be a giant block of apartments being built across the road which will soon block out the views!)

Highlight: not one in particular - food probably! we found lots of good places to eat with the locals, curries great!

Lowlight: 6 hours stop over in Abu Dabi airport on the way out! the ferry journey to Langkawi from Penang is pretty ropey....doesn't feel like a safe boat, allocated seats set in the half below decks, very cramped with no room to move, but understand its the easiest way to get there.

Administration: Although all paperwork ok,and told this would be all we needed.However, The Rasa Reia in KK asked for Hotel Accommodation Vouchers. They than took our whole itinerary book to copy. Also, they took quite a large deposit against our credit card. We were unhappy about this and not sure if they did this because we did not have a voucher.

Poor Properties: The chalet on Turtle Island was poor, especially the bathroom, with the sink and toilet appalling. Brown Rust stains covering nearly the whole basin, the toilet was the same. The shower (which my husband used) did not work and the water was coming out of the wall and not the shower head. I did mention this to the guide who told me this had just been refurbished.

Highlight: Seeing the orangatang and turtles, but the whole trip was a great experience. The people were very polite and friendly, the boat trips were great, the rain forest. Some small blips which could have been avoided, but on the whole, great trip.

Website: When I was looking at the different hotels I couldn't flip between them but had to go back to the list again. Not so bad but would be easier to compare if you could flip between.

Administration: Really great, friendly and helpful and most of all knowledgable about the places we were visiting

Guide: We had 3 guides in total, whilst the Hanoi and Saigon guides were great we really fell in love with Ky in Hue. He was so fantastic and our kids just loved him. His english was brilliant and he gave us enough information each place we visited.

Exceptional Properties: We all loved the Ancient House in Hoi An, hopefully we will visit there again for a 7 night break it was just perfect, good locationl, lovely staff and we enjoyed the pool and shuttle bus

Poor Properties: No they were all good, obviously we have our favourites but the overall standard was great.

Highlight: Hmm, there were quite a few. We loved Halong bay and were really disappointed not to stay overnight on the boat but really glad we got to experience it - Definately one to revisit. We all loved spending time with the family they were so lovely and it was so great to find out more about their life and visit their ancestral home. The meal they prepared for us was so delicious. We all loved Ho An for different reasons, the kids for the surf, me for the shopping! and the restaurant recommendation Miss Ly was spot-on

Lowlight: No least favourite, loved it all!

Guide: We thought our guides were fantastic! In particular, Trang (Hanoi) was very informative and knowledgeable, and her restaurant recommendations were super. Nothing was too much trouble for her, and we really appreciated her advice. Vinh (Hue) was so friendly and was keen to share stories and info about his city. He did an excellent tour.

Exceptional Properties: We were treated so well at every hotel we stayed at, and they all gave us little "extras" as it was our honeymoon. In particular, the Sofitel Metropole and La Residence where stunning hotels, however the service we received in all our hotels was excellent.

Highlight: It's hard to decide, we loved our trip to Cat Ba island at Halong Bay - it was definitely a good decision to stay 2 nights on the boat for that trip. We loved sampling all the traditional foods! Our favourite city was probably Hue, we wish we could have spent longer there! The drive between Hue and Hoi An was also spectacular.

Lowlight: There wasn't anything we wish we hadn't done, just wish we had had more time!

Guide: Most of the guides were excellent, particularly our guide in Bagan, who responded to our initial comments on preferred activities, adapting the programme to take us off the beaten track to experience local villages. We were warned that the quality of the guides around Kengtung would be less than average, and indeed our guide in Kengtung was less than satisfactory. David's english was ok but often we felt that he was just 'filling in time' with us and not really interested in giving out information. We had trouble at the border crossing into Thailand, having to wait over an hour on the Thai side for our Thai guide, but this we believe was due to the fact that David had not communicated with the Thai guide to advise of our movements. OUr guide in Mandalay was extremely knowledgeable but was so keen to impart this information that he did not consider our initial request to reduce the number of temple visits (we were feeling a little 'templed out' at this stage) Our guide in Luang Prabang was also excellent.

Exceptional Properties: The Red Canal in Mandalay was excellent. The Golden Star in Kengtung was not expected to be great but we were ravaged by mosquitoes in the room and there was nowhere nearby to eat in the evening.

Highlight: Too many to summarise ! The stay in the Elephant camp was a highlight for all of us. Shwedogan Pagoda (both day and night), and the stupas of Bagan.

Lowlight: Very few low points. The boat journey from Pakse to Champasak we felt was unnecessary with nothing special to see.

Consultant: We dealt with a few members of the team, but primarily Natasha Page, who was really helpful and informative

Administration: Everything was very "polished"

Itinerary: Really good - I felt that the SA staff listened to what we wanted (mainly a relaxing and not too busy break, but with a chance to see something of Vietnam) and they set the itinerary according to that, rather than just railroading us into a standard one size fits all

Exceptional Properties: The corner suite room in the Nam Bo boutique was stunning. The Hanoi Metropole is obviously top dollar but was a brilliant experience and we are glad we shelled out on that, so the luxury could distract us from the holiday coming to an end!

Highlight: Vietnam!!!!

Lowlight: The outward journey due to a cancelled flight - beyond your control!

Website: All the information necessary that you could possibly want. Excellent information.

Consultant: Extremely helpful with all our enquiries, being as this was our first tailor-made tour.

Administration: Very impressed with the travel zipped folder with all the details of itinerary, hotel addresses, Telephone numbers, flight details etc. very well laid out and compact, ideal for travel bag.

Guide: Special thanks especially to ''DIem Le''' (hue and hoi-an)' excellent English and knowledge, extremely helpful, couldn't,t have asked for better. Also 'Lan Phanlan' ( Hoi Chi MInh)' good English, very helpful, lovely to have her. Please pass on, if you can. Thank you.

Itinerary: Unfortunately, due to Vietnam airline being overbooked for flight from Haiphong to Denang(overbooked apparently), even though we had confirmed flights with seats, meant that We didn't,t arrive in Denang until 9.30pm, then 2hr car journey to Hue, arrived hotel 11.30pm.

Poor Properties: Anise Hotel Phnom Penn, excellent friendly service and food. Our room on arrival was very small and no bath. very obliging, upgraded to another room for 10 dollars per night extra. Slightly disappointed with City River,Siem Reap, mould along bottom of shower curtain.

Highlight: Halong Bay kayaking through caves etc. Chu Chi Tunnels, cycle ride in Hue. Also a mention, The service given by the prompt car transport throughout, which we both think helped the smooth running of the itinerary, very impressed with the service.

Lowlight: Nothing really, just to add that although we selected the Huong Hai Junk we were both disappointed with the overall 'look' of the boat - and in our bedroom, the en-suite needed upgrading, especially the toilet and seat - shame as I think we booked 'deluxe'?

Website: The departure lounge information detail could be improved

Guide: As we had several guides, the ratings are an average. Generally was fine, sometimes excellent.

Itinerary: Generally absolutely fine, on reflection I would have swapped the last two venues around so that we left from Gaya Island

Exceptional Properties: Pullman, Danum Lodge, Gaya Island

Poor Properties: Royal Mulu Resort

Highlight: Turtle Island, Kimabatang river safaris and Danum Valley

Lowlight: Meal quality at the Royal Mulu Resort

Consultant: Lionel was very knowledgable about the country and made the booking extremely easy

Guide: The guides were excellent, especially Yan (Yangon) and Ye-Ye? (Mandalay). However we did miss a flight from Bagan to Mandalay due to the guide not using information available to him, after he had found out the flight details had changed the day before and then not explaining this information to us and subsequently leaving us sitting in the airport waiting for a non-existant flight. This situation was resolved through us speaking to other guides in the airport who then called Tour Mandalay on our behalf, we called the emergency number numerous times before it was answered to inform them of the fact we were left in the airport and they did not call us back despite stating they would. Once the situation was in the hands of the local management it was resolved promptly however did this lead us to missing over half a day of the trip.

Exceptional Properties: Pristine Lotus Inle Lake, Amara Mountain Resort Kalaw

Highlight: Travelling by boat across Inle Lake and sunset in Mandalay

Lowlight: Leaving Burma!

Consultant: Lionel listened to our needs and ideas and always responded quickly to emails and phone calls. Very helpful and knowledgeable

Administration: Very comprehensive - we appreciated the books, city maps and folder. The detail of the information provided was really helpful.

Guide: All guides were friendly, knowledgeable and flexible. We had some great conversations and they shared their personal family histories with us as well as communicating information about political and historical events.

Exceptional Properties: The standard of service at the Hanuman Alaya in Siem Reap was exceptional. The Essence Hotel in Hanoi was also very good. All hotels were just right for us and every one of them had great, comfortable beds - really important!

Highlight: The fact that we had so many wonderful and varied experiences throughout the holiday. The itinerary was just right for our needs and we met so many lovely people. Thank you!

Consultant: Could not have been more helpful!

Guide: Our guide in Hanoi, Long, was particularly good. We wanted to go to a water puppet theatre, this wasn't on our itinerary but he arranged it for us.

Exceptional Properties: A great mix of properties, we really enjoyed the contrasts and loved Mekong Lodge, especially the food. But would have liked to have seen a bigger floating market than the one near to the Lodge.

Highlight: The restaurants recommended by selective Asia were all excellent and we relied on the destination guides for every meal! However, one of the ones in HCMC has closed down, Phu Xuan. The variety of things we did was the highlight. A fantastically well organised trip! We loved cycling in the Mekong Delta.

Consultant: Martyn was excellent and very knowledgable

Itinerary: There were some very long drives involved. While these weren't a problem it would have been useful to had more information about how long the drive journey were going to take included on the itinerary we received before our departure.

Exceptional Properties: Chaaya Wild, Number One Marissa and The Fort Printers were all excellent

Highlight: The sheer amount of things we were able to pack into the two weeks! The itinerary really was excellent

Guide: Dalling was incredibly knowledgeable and thought provoking. T in HCMC was such a character and made the trip very fun. Son in Hanoi had a good sense of humour.

Exceptional Properties: Sofitel in Hanoi was excellent as was La Residence in Siem Reap. It was good to have suit in Victoria overlooking sea.

Poor Properties: The location of the Grand in HCMC was excellent but the hotel was a bit lacking in personality compared to the others.

Highlight: Angkor Wat, Sampan ride on Mekong Delta, lake tour in Cambodia, tunnels in Vietnam

Lowlight: Both Hanoi and HCMC were very hectic cities - and Can Tho is also a large city - getting away from motorbikes and cars a bit more - perhaps a day less in one of the cities would have been better.

Consultant: With little time to fix arrangements, Nick pulled together a excellent package for us. He was always quick to respond to queries and made the whole process hassle free. His approach inspired confidence.

Exceptional Properties: Could recommend all hotels we stayed at.

Highlight: Tonle Sap fishing village and Halong Bay floating village

Lowlight: Travelling home - would have loved more time to explore more of the region

Consultant: We very nearly didn't use Selective Asia as when we first contacted we didn't have a very good reception (not Natasha at the time) as we were honest and explained that we had also been in contact with another agency. Luckily we decided to try again a couple of months later and spoke to Natasha who was extremely helpful, was prepared to put the time and effort into our itinerary and came in at a competitive price.

Guide: We had 3 different guides who were all very good. We were particularly happy with our first guide Khang who gave us a lot of information about Vietnam and adjusted our itinerary to our needs and our second guide Van who worked us out very quickly and again adjusted our itinerary to suit us better.

Itinerary: When we first arrived in Hanoi we had a city tour planned for the first day and felt a little out of control of our holiday. The first place we were due to visit was HCM's mausoleum and there were enormous queues for this which could have resulted in us standing waiting for a couple of hours in the heat. We gave this a miss and this meant that we had a more leisurely day. We were staying in a beautiful hotel and so wanted to enjoy the hotel as well as Hanoi. After this our guide came to understand us better - when we reached Sapa after an overnight train journey we were due to have a 2 hour or more drive to see a market but our guide took us to a smaller, less touristy, nearer market which was brilliant and much more sensible as we really didn't want more travelling. Similarly Van our second guide talked through our itinerary with us and we made adjustments to enable us to enjoy time in our second beautiful hotel as well as time experiencing Hue. The bicycle tour was wonderful - so relaxed, so pretty but also giving us a gentle insight into local life. We had planned time off in Hoi An and Phu Quoc but I don't think we had anticipated how full the other days would feel.

Poor Properties: Chen Sea in Phu Quoc was also lovely as we were straight on the beach and the staff were lovely. We did have a bit of an issue with rubbish being washed up onto the beach which we understand they could not stop but they needed to put more effort and priority to clearing it. The position on the beach is their attraction and so they need to keep it clean. They did eventually deal with our complaint and 6 men cleared 10 bags of rubbish. We also noticed the next day they were clearing early in the morning. You may want to check that they are keeping the effort going as otherwise it was a lovely hotel. We were a little disappointed with the Intercontinental in Ho Chi Minh city - it had no character, you could smell food as you walked into the lobby, there was hardly anywhere to sit (other than in the very badly lit library which was a smoking area) and the pool area was very small and rather strange as it had glass sides and all the deck chairs were looking in to the pool so if you were self conscious wouldn't want to swim where everyone could see you. Also the wifi was charged at a half hourly rate, this was the only time we were charged for wifi for the whole of the holiday. We are not sure where we would have preferred to stay as we understand that the Majestic and the Rex are state owned, maybe the Caravelle or the Continental. The Hyatt looked wonderful but I expect it was very expensive.

Highlight: So many! 1) HUE, we loved our walk along the perfume river, the visit to a local market, the cycle ride through the paddy fields and then sand boat ride back along the river. We also loved our meal at the Tham Om Garden house - that was amazing. Also the Residence Hotel was wonderful. 2) SAPA - seeing the local market and the flower H'Mong people dressed in their local dress, and walking throught the hills. 3) HANOI - the Metropole 4) Sunset on the Mekong river (everyone had gone off on a trip and we had the boat to ourselves!! 5) Staying so close to the beach at Phu Quok

Lowlight: We had a brilliant holiday - 'least favourite' is a relative concept as we enjoyed it all. But the 2 comments I would have are: 1) We were a little disappointed by Halong Bay - it was so busy and touristy and we were very unlucky as it was very overcast so we didn't see it at its best. 2) HOI AN - we hadn't been able to book into the life heritage resort and so stayed at the Boutique Resort - which was nice enough but the beach was incredibly windy, there weren't enough deckchairs around the pool and the shuttle into town was very intermittent so we had to use taxis. We had thought being by the beach would be a good option but in retrospect I think we would have been better nearer the town so long as it was restful and pretty.

Consultant: We found our consultant, Natasha, to be extremely helpful and patient. We had occasion to make a few alterations and they were not a problem.

Administration: The vouchers, tickets and details of places of interest arrived in a nicely bound book, secured in a folder. It was easy to read and very portable

Guide: In total we had three guides. They were all very different in their approach. All arrived early on each occasion but made us feel at ease. They made it clear that they were there for us when we were ready to go. Their understanding of, and ability to communicate we're of a high standard. They had a real sense of humour which we enjoyed. In fact we found them to be very good company.

Exceptional Properties: I would rate the hotels as excellent had we nit had an unpleasant experience in Hoi An. The hotels in Hanoi, Hue and Hoi chi Minh were of a very high standard. The food in the hotels was very tasty and the staff friendly and helpful.

Poor Properties: We were greater by a very friendly staff in the Heritage Hotel in Hoi An. When we were allocated our suite I immediately noticed ants around the towel rail in the bathroom. The hotel itself was not in the same category as the other hotels. We agreed to avoid using the area where ants were apparent. The second night of our stay in the hotel, we retired early and took our iPads to bed with the intention of updating our emails. Immediately our screens were covered in small insects. We pulled back the duvet to discover a colony of ants in the bed. I drew members of the housekeeping team to the situation but as I could no longer feel comfortable in that hotel, we immediately signed out and booked a much better hotel which added a considerable sum to the cost of our holiday. This I think was the most negative experience of our entire holiday.

Highlight: I thoroughly enjoyed all of the guided tours but in particular the visit to the tunnels. With one exception the hotels were great and I honestly think the people we met were amongst the nicest, friendliest people I have ever had the privilege to meet

Administration: We found the layout and presentation very well done

Guide: We found Salihin in Sarawak an exceptional guide who made it feel more like a friend helping us through and enhancing our holiday experience

Poor Properties: Some of the accomodation didn't have , or not a working , safe for valuables

Highlight: There were many highlights during our stay however if we had to choose one it would be Lankayan island

Lowlight: Whilst visiting the orang utan sanctuary on a freetime afternoon Margaret was assailed by an orang utan and she received lots of bruising to her arm and armpit. There were no Rangers presant, thankfully another member of the public ran and got help for us and the situation was resolved . However nobody from the sanctuary even came to see how she was 'this was a little poor and should be pointed out to them please if you are in contact with them as an incedent report may of triggered a reveiw of there supervision procedures

Guide: We only had a guide in Bangkok and Jack was excellent, knowledgeable and interesting.

Highlight: monkeys drinking out of our pool at Rayavadee and snorkelling.

Lowlight: Trip homme, my fault I should have realised how long the trip would be and broken it up

Consultant: Simon was excellent - interested in the minor details of our trip, contacting us to discuss these. Made us feel that the trip was well planned from the outset.

Guide: Lan ( in Hanoi) and Son (in Hue)were excellent in all respects. The guides in Hoi An and Nha Trang were good. All of the drivers were excellent and we felt completely safe at all times.

Exceptional Properties: La residence Hue and Sunrise Nha Trang. Also the day boat during our Halong bay Trip - we had a 3 cabin luxury boat to ourselves with our own chef

Poor Properties: No. Even the short stay day hotels were of a very good standard

Highlight: Halong Bay Trip, our stay in Hoi An and the genuinely friendly, helpful Vietnamese people.

Lowlight: The treks in Sapa - 9 accompanying 'friends' for the 2 of us was a bit much!

Website: Easy to navigate and informative.

Consultant: Excellent, very helpful guy and very knowledgeable.

Guide: The "excellents" are for our guides in Hanoi and Hoi An. Son was our guide in Hanoi and Van in Hoi An. They were very helpful, friendly and really made us feel comfortable. The Guide in Ho Chi Minh was satifactory to poor. He was punctual and friendly but his communication was very poor. We had a hard time understanding him and when we asked him questions he did not understand and gave random answers unrelated to the questions.

Itinerary: We added one more day to our stay in Hoi An as the weather brightend up on the day we were supposed to leave. I had a hard time communicating with the office in Vietnam about making the changes but I emailed Nick and he helped.

Exceptional Properties: Boutique Hoi An was amazing as we were upgraded to a superior Dulux room. The Bhaya Legend and their crew were incredible!

Highlight: So Many! Halong Bay, Eating in Hoi An, although the guide I printed from your website was very slightly out of date. Yellow flower resturant isnt there anymore and the recommendation for the hand made shoes is not there either. Please put a resturant called Morning Glory in the guide. Its is simply amazing! Riding through Tra Que Farm was an amazing experiance. Chu Chi Tunnels and the shooting range was great.

Lowlight: N/A!

Consultant: Unfailingly helpful and courteous even when we had to re-arrange things.

Administration: We particularly liked the travel book you sent us.

Guide: Both Tee and Len our Cambodian guides were excellent. Both very knowledgeable, excellent communicators and had a great sense of fun. They soon got used to the fact that we were all elderly and let us go at our pace, including refusing to go and watch the sunrise at 5 a.m. as it was too early! We were less enthusiastic about Sari in Vietnam as he seemed somewhat diffident he seemed less experienced than the others. He did show us all that we wanted to see and was knowledgeable, particularly about the war.

Itinerary: There were some occasions when the free time did not materialise and we missed out on some free afternoons. That may have been because we are somewhat slow!

Exceptional Properties: Kabiki and Chen Sea, but we would not fault any of them

Highlight: Too many different fascinating experiences so difficult to say, however Angkor Wat and Chen Sea were memorable.

Exceptional Properties: Vil Uyana very good with fantastic restaurant. Aditya was ideally situated and were very attentive . Overall a luxurious experience.

Poor Properties: Tea factory was good in many ways but we had one sub standard meal and the fruit juice for breakfast was diluted.

Highlight: Safari at Yala and train journey to tea country

Lowlight: Crocodile appearing at side of pool at Vil Uyana !

Guide: Prya was a friendly and knowledgeable guide and gave us a true insight into Sri Lankan way of life

Itinerary: Perhaps we should have started with a free day to recoup after long haul flight, followed by 5 hour drive to first stopover.

Exceptional Properties: 98 Acres really let itself down - wonderful setting, but no friendly smiling faces. Did fill in survey but staff opened it whilst we were waitning to leave so doubt it reached the right person !

Highlight: All of it, and of course Villa Reef at the end

Lowlight: Car journey duration

Website: I never liked your policy about remembering to pay the fee months later without any notice of reminder from you. Otherwise it was fine.

Consultant: Our situation in Sabah was difficult for us. I don't know how things could've been handled differently (I've never been in a comparable situation to know how other companies might handle it) but decision making was left purely up to us.

Highlight: The night drive and night walk at the final lodge.

Consultant: Natasha was very helpful and sorted any problems i had

Administration: loved the information pack and the book and lovely surprise to receive book in Siem Reap

Guide: Both guides were great but would like to mention Vutha in Siem Reap in particular. He was fantastic great personality- lovely guy

Poor Properties: Sokha beach a little disappointing although room was fine the beach had a lot of litter on it> It was a shame as the beach was lovely

Highlight: Angkor Wat was amazing and loved Siem Reap. Killing Fields very sad

Website: The website is very good, but to really sort out the trip we needed to speak with a consultant, as our trip was quite specific

Consultant: Lionel Satur was very good and gave us some extremely insightful and helpful advice, that enabled us to tailor the trip and get the most from it. We had a fantastic time and are very grateful for his help.

Administration: Admin was excellent. Very helpful, clear and lots of useful hints and tips, from restuarants to books etc. One small point is perhaps the fold out maps you provide could be slightly more detailed and bigger?, as they only provide some of the street names. Great idea though.

Guide: Guides have been great (Ratha in Siem Riep and Pheng in Laos). They shared so much with us and gave us a real insight into the countries culture and history. Their english is good/very good but not excellent. Where they did not understand or misunderstood, they were patient and asked for clarity though.

Poor Properties: Boun Thai, but we were warned it was basic, which it was! Basic alone would have been ok but also it was not clean. The home stay was very good, but extremely basic and it would have been helpful to have a list of things to expect/take there before we arrived in Laos. Overnight I had lots (200+) insect/bed bug? bites, fully recovered though after a few days. From talking to different people there is a range of what "basic" can mean when applying to a homestay :-)

Highlight: 2 day of our boat trip down the river Ou.